Refund & Cancellation Policy

1. Serviceability & scheduling

Home sample collection is offered only in serviceable pin codes. If a pin code is not serviceable, the home-collection booking does not proceed and no payment is taken — please check serviceability before you pay. Appointments must be scheduled at least 14 hours in advance, and every booking is subject to slot availability and confirmation by our team.

2. Refunds

Because bookings are confirmed only for serviceable areas, refunds apply in the following cases:

• Non-serviceable pin code: If a payment has been taken but we are unable to service your parent's pin code or area, you receive a full refund.
• Duplicate or failed transactions: If you are charged more than once for the same booking, or money is deducted but the booking is not created, the extra or failed amount is refunded in full.
• Service we cannot deliver: If we are unable to arrange the checkup at all and it cannot be rescheduled, the amount paid is refunded.

3. Cancellations

You may cancel a booking free of charge before the sample is collected or the centre visit begins, provided you give at least 14 hours' notice. Once the sample has been collected or the service has been delivered, the booking is non-refundable, as costs are incurred with our partner lab.

4. Rescheduling

Bookings can be rescheduled to a future date, subject to slot availability and confirmation by our team. To reschedule, contact us at least 14 hours before the scheduled appointment.

5. How to request a refund or reschedule

Email care@parenthealth.in (or call/WhatsApp +91 98926 66070) from your registered contact with your booking details. Approved refunds are processed to the original payment method within 5–7 business days; your bank or card issuer may take a little longer to reflect it.

6. Changes to this policy

We may update this policy from time to time. The current version, with its effective date, is always published on this page.